1. Once an order is placed, it can only be cancelled before it is shipped to the provided destination and refund will be done after deducting 20% value via the same payment mode that you had used to make the transection or through cheque (amount would be refunded through cheque, only in cases where the debit/credit card used by customer while placing the order is not in use). Once the refund process is initiated, you will receive the refund amount directly in your account or through cheque.
2. If the order is placed and the parcel is shipped then the order cannot be cancelled and the refund can not be made. AND in case of International order: No Refund / No Exchange and also transection deduction charge will be apply.
3. In case of any discrepancy, we can cancel any of the orders. A few reasons for cancellation from our end usually include limitation of the product in the inventory, error in pricing, error in product information etc. We also have the right to check out for extra information for the purpose of accepting orders in a few cases. We make sure to notify you if in case your order is cancelled partially or completely or if in case any extra data is required for the purpose of accepting your order.
4. We don’t accept cancellation for customised jewellery products.

For any assistance customer can call us @ +918448985171 or write us on indiamoissani@gmail.com