General Terms / Conditions:

1 Delivery to Identified Person: Customer needs to provide correct details of Consignee / Recipient Name (as stated in their photo identification issued by the Government of India) with complete Address, nearby landmark, pin code and contact number for hassle free delivery. As the product reaches the destination, at the time of delivery, the recipient will have to provide any of the below mentioned identity proofs to collect the product:
(a) Passport
(b) PAN Card
(c) Drivers License
(d) Voters ID                                                                                                                                                                              

We make sure that delivery is made with the help of courier agent after checking the identity proof of the recipient and the courier agent confirms the same. To make sure that the delivery is safe and secured, the courier agent will note down details of the recipient’s identity proof. During this process, the receiver is expected to cooperate with the agent by providing with original copies of identity proof for identification.


2 Delivery Location: Orders can be delivered only to Consignee / Recipient’s Residential or Work Location in India. The delivery of the orders cannot be done at any public places like Mall, Hotel, Restaurant, Hostel, on street etc. If at all the recipient is unavailable during the time of delivery, Courier Company will try to make 3 attempts to deliver the product. In case you are still not reachable / available, the same will be returned to our facility.


Note: Delivery at places of Assam, Andaman Nicobar, Shri Nagar, Jammu Kashmir, East India and Lakshadweep are on customers own risk.


3. Shipping Charges: Shipping is FREE OF COST across all over India. IN CASE OF INTERNATIONAL ORDER, Customer has to pay the shipping charges at the time of placing the order. Also, custom duty & taxes levied by destination country has to be borne by the customer and needs to be paid to the logistic partner at the time of delivery. Please note that all consignments are on Delivery Duty Unpaid (DDU) basis.


4. Change in Shipping Address: If customer wants to change shipping address, they should send an email to indiamoissani@gmail.com
Guarantee of the delivery of the product is subject to the terms and conditions of Courier Company. Any kind of discrepancy in the details of the receiver will result in non-delivery of product. www.moissani.in holds the right to change this policy at any time without prior notice. In the event that any changes are made, the revised policy shall be posted on this website.


5. Shipping Policy: Shipping of the order from Moissani India Pvt Ltd. is very safe, secure and hassle free. All our products are insured during the in transit by insurance company.
Every package of product (Jewellery) purchased from Moissani India Pvt Ltd. will reach to your doorstep in a durable condition and in a tamper-proof packing. Our courier partners are DTDC,Secure Global and Shri Krishna. We will dispatch through any of these courier partners depending upon their serviceability in the shipping address.
Inspect the package for any damage or tamper before receiving or signing for receipt.
Make a video of the unboxing of your shipment for security purposes.
Moissani India will not be responsible for orders collected directly from the delivery hub or anywhere outside the delivery address.