Refund / Exchange Policy

  1. Goods can only be exchanged or Returned with the original bill issued at the time of purchase (MUST).
  2. Only jewelry is exchanged or returned. No loose product will be exchanged.
  3. No customized orders will be made in exchange/return, only exchange by ready stock.
  4. Charges for certification will be deducted on Returns / Exchanges (IGC :- 1000/- & IGI/SGL :- 4000/-).
  5. GST will be deducted for an exchange or return.
  6. Exchange / Return will be made after deduction of Making Charge,Transection Fee (if any) and Shipping Charge (if any).
  7. The value of return is 80% / Exchange 100% on Moissanite and Lab Grown Diamonds and after deduction of Making Charge all will be calculated as current value depends on current price.
  8. Up to 5,00,000 maximum in a lifetime can we exchange or return.
  9. Exchange only 1 time can be done on a article.
  10. No damage should be made to the stone. It should be in proper condition.
  11. After quality check only it will be identified that an exchange or return can be done or not.
  12. If parcels been shipped to customer both side shipping cost will be applied.
  13. INTERNATIONAL ORDERS: No Return / No Exchange.
  14. No Exchange No Return on below Rs.10,000/- Order Value.
  15. Refunds are made within 7-10 working days after receiving the parcel to us.
  16. Exchange/ Return will only be done with ready-stock jewelry. Not on customised orders.
  17. Keep checking the policy on the website as the policy is updating & The all policies can be change as per time, without notification.
  18. Exchange / Return will not be done on sold exclusive offer jewelry.
  19. If you have paid any advance to make order and want to cancel in between by any reason refund will be made after deducting 100% labour charges, transaction fee and other deduction as per order.
  20. At the time of a pandemic, natural disaster, lockdown, demonetization or any other unexpected situation no exchange and return is applicable.
  21. Ring size will change according to you or if any side stones will come out from ready article then we will repair it free of cost, all are requested to cooperate at that time.

All Policies are applicable on all purchase done from us.