Refund Policy

Exchange, Cancellation and Refund policy

  • If the order is placed, and the customer wants cancellation, and the parcel is not shipped then cancellation can be done and a refund will be made after deducting 20% value.
  • If the order is placed and the parcel is shipped then the order cannot be canceled and the refund cannot be made.
  • We ensure the packing is secured and 925 Silver is hallmarked and Rashi ratan gemstones are certified. Also our product is checked twice before packing so that the order is the same as per customer wishes, so the wrong product is never reached to customers.
  • Sometimes in international shipping, parcels may get delayed. Generally it takes 7-10 days to ship all over the world. but sometimes as the customs are involved and rules change every time the parcel may get delayed till 30 days in rare cases.
  • Goods at wholesale price and international shipping are involved so there is no exchange or return after the goods have reached the customer.
  • Sometimes some particular designs may be out of stock. That particular order may take 10 to 15 days to make , and after that it will be shipped.
  • If the order is ready then it will be shipped in 2 days after the order is received.

Q: What if I am not satisfied with products?

In case you are not satisfied with the products, you can get in touch with our customer care department and the team would ensure that the promised products are delivered to you.

Q: How do I cancel an order?

You cannot cancel your order once an order is placed.